1. Introduction and Definitions

These general terms and conditions (“T&Cs”) govern the contractual relationship between you, the user, and the mindcova.com platform. By registering on the site or using our services, you confirm that you have read and accepted these terms.

Contact email: info@mindcova.com

2. Scope of Application

These T&Cs apply to all services offered by the mindcova.com platform. The platform acts as an intermediary between users and consultants, facilitating the booking of online consultations.

3. Formation of the Contract

Users create an account, choose a consultant, and book a session by paying the consultation fee via PayPal. The booking is only valid upon receipt of payment and a confirmation email. When booking, the user must explicitly agree to these T&Cs. The user is free to choose a consultant, and the responsibility for selecting a suitable consultant based on the user’s needs rests with the user. Mindcova may provide guidance or suggestions in the selection process, but the final choice is always the user’s.

4. Services and Platform’s Role

Mindcova only provides online access for booking and contacting consultants. The platform itself does not offer any therapeutic counseling, diagnosis, or medical prescriptions and is not responsible for treatment outcomes. All sessions are conversational and are not a substitute for in-person or emergency care.

In case of an emergency, immediately contact local medical or emergency services.

5. Pricing, Payment, and Booking Conditions

The cost of each session is displayed to the user before booking and is paid via PayPal. Payment must be made at least 24 hours before the start of the session; otherwise, the slot will be given to another person. Cancellations or rescheduling must be done at least 24 hours before the session; otherwise, the fee is non-refundable. In the event of a no-show, no refund will be issued.

6. Acceptable Conduct and Use

Users agree to abide by the laws of the Islamic Republic of Iran and to treat consultants with respect. Any insult, threat, publication of illegal content, or recording of a session without prior written consent is prohibited.

7. Responsibility and Warranty

The platform is solely a booking facilitator. The quality and content of the consultation are the responsibility of the consultant. Mindcova is not liable for any direct or indirect damages resulting from the use or inability to use the services, except where liability is mandated by applicable law.

8. Intellectual Property

All content on the platform, including text, videos, logos, and design, is protected by intellectual property laws. Any copying, publishing, or commercial use without written permission is prohibited.

9. Governing Law and Jurisdiction

These T&Cs are governed by the laws of the Islamic Republic of Iran, and any disputes will be handled in the competent courts of Iran.

10. Contact and Complaints

For any questions or complaints, you can email info@mindcova.com. We strive to respond within three to four business days.

11. Changes to the T&Cs

Mindcova reserves the right to change these terms in the future. Changes will be announced on the website, and your continued use after the announcement constitutes your acceptance of the changes.

12. Final Provisions

If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions will remain in effect.